How Vortex Cybersecurity collects, uses, retains, and protects information.

This Privacy Policy applies to the Vortex Cybersecurity website at vortexcyber.ca, the public support page at vortexcyber.ca/support.html, and company-operated apps or services that link to this policy unless a product-specific policy says otherwise.

Effective date: June 16, 2026 Contact: info@vortexcyber.ca

1. Data We Collect

Information you provide directly

We may collect information you choose to send to Vortex Cybersecurity, such as your name, email address, company name, support request details, attachments, and any other information you include in a message to info@vortexcyber.ca.

If you use a Vortex Cybersecurity app or service that links to this policy, we may also collect account or service-related information that you voluntarily submit through that product.

2. How Data Is Collected

Collection methods

Directly from you when you email us, request support, or send information through a company service.
Automatically through routine technical logs generated when you visit the website or interact with hosted services, such as IP address, browser type, device information, referring page, and request timestamps.
Through product features or device permissions only when a specific app or service requests them and you choose to grant access.

3. How We Use Data

Purposes of processing

To respond to support requests, product questions, and business inquiries.
To operate, maintain, secure, and troubleshoot the website, apps, and related services.
To communicate with users about service issues, account matters, or security events.
To comply with legal obligations, enforce our terms, and protect the rights, security, and integrity of Vortex Cybersecurity and its users.

4. Sharing With Third Parties

Service providers and infrastructure

We may share information with third-party providers that help us host, secure, deliver, or support our services, such as web hosting, email, cloud infrastructure, and security service providers.

Any third party that receives user data on our behalf must protect that data with the same or equal level of protection described in this policy and may only use the data for the contracted purpose.

5. Retention and Deletion

How long information is kept

We retain personal information only for as long as reasonably necessary to provide support, operate the relevant service, maintain security, resolve disputes, keep appropriate business records, and meet legal or compliance obligations.

When information is no longer needed for those purposes, we will delete it or de-identify it where reasonably practical.

6. Revoking Consent and Access Requests

Your choices

You may request access to, correction of, or deletion of personal information we hold about you by contacting info@vortexcyber.ca.

If you previously consented to a product feature that uses personal data or a device permission, you may withdraw consent by contacting us and, where applicable, by changing the permission setting within your device or account settings.

7. Security

Protecting information

Vortex Cybersecurity uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

No system can be guaranteed to be completely secure, but we take practical steps to reduce risk and limit access to information that is required to operate our services.

This policy is intended to satisfy the public privacy disclosure expected for Vortex Cybersecurity’s website and company-operated services. If a specific app collects additional categories of data, uses analytics, relies on third-party SDKs, or supports account creation, the app’s App Store privacy disclosures and any in-app privacy notice must match those actual data practices.